Privacy Policy

Joy’s Fitness Hub Privacy Policy

Last updated 8 November 2018

Joy’s Fitness Hub (JFH) operates the website (including all content and functionality available through the domain name and any country or region specific domains or sub domains (jointly referred to as the “Site”).

JFH is committed to ensuring the privacy and protection of information users enter into the Site. The following privacy policy governs JFH’s practices for information collection, use and retention on the Site. It should be read with:

(1) the standard website terms and conditions of use of the Site (“Website Terms of Use”), found here

(2) Any other policy developed by JFH from time to time and notified on the Site or any part of the Site (including the Joy’s Fitness Hub Terms of Use if you are a subscriber).

In this policy:

—"we" or "JFH" means Joy’s Fitness Hub

—"you" means you, the person using our services, or visiting the Site

—"Group Companies" means Off The Track Training Pty Ltd and all subsidiaries and affiliate companies from time to time owned by Off The Track Training Pty Ltd (other than us) providing fitness-related goods and services.

Consent to collection and use of information


  • submitting your information when you register for the Joy’s Fitness Hub subscription service (the “Services”);
  • signing up to receive our newsletter or other information or offers from us through the Site; or
  • browsing the Site or app,

you agree that we may collect, retain and use information about you in accordance with this Privacy Policy.

The Services may be provided to you on our desktop site, or via our app.

Types of Information Collected

When you sign up to receive the Services we will ask you for certain contact information such as your name and your address (which must be provided so that we can provide the Services to you) as well as other information about you such as your gender, date of birth and how often you work-out (you do not have to provide this information if you choose not to).

You may also provide us with your information to subscribe to keep up to date with the latest information and offers from Off The Track Training & JFH.

Where lawful to do so, we may also collect information about you from public sources and third parties, including service providers, individuals whom you have confirmed may provide personal information about you to us and government, tax or law enforcement agencies. We may also collect personal information about you from your use of other services provided by any of our Group Companies, or your purchase of products from them.

As you navigate within the Site or app, we will also automatically track, collect and store information about you, your use of the Site or app, your computer, or other device that you use to access the Site and receive the Services. This information may include some or all of the following information about you and your visit:

—the IP address of your computer or device when connected to the Internet and the domain name from which you are accessing the Internet;

—the operating system and the browser your computer or device uses, and any search engine you are using;

—the date and time you are visiting;

—the URLs of the pages you visit.

We also use third party services such as Google Analytics to collect information about visitors to the Site. This information is aggregated to determine number of visits, average time spent, pages viewed, etc. We use this information to measure the usage of the Site, and to improve the content as well as the value of the Site. Further information about this can be found in our Cookie Notice at the end of this Privacy Policy.

If you download the app to receive the Services, we will also (where you agree that we may do so) collect geo-location data in relation to the device that you are using.

While your browser may also allow you to send a “do not track” signal when you visit our Site, we do not modify our practices in response to the signal. We will continue to comply with this Privacy Policy in any event.

Purpose for which Information is Collected and Use of Information

We may use the information we collect to:

  • Provide the requested Services to you and to administer any payments for those Services;
  • Send you our newsletter or other information where you have requested that we send it to you;
  • Send you marketing material by email about our own similar products and services;
  • Share your information with our Group Companies. These Group Companies, when handling this information, will follow practices that are consistent with the practices described in this Privacy Policy.
  • Share your information with our Group Companies so that they may send you marketing materials by email about our products and services and/or their similar products and services, where you have indicated your consent to this;
  • tailor your experience on the Site;
  • for editorial and feedback purposes;
  • for statistical analysis of users' behaviour;
  • for product and/or service development;
  • for content improvement and to inform advertisers or other interested parties of how may visitors have seen or clicked on the Site or parts of it;
  • administering any contests or promotions you enter into; and
  • where necessary as part of any restructuring of Joy’s Fitness Hub or actual or proposed sale of us or a relevant Group Company’s business or assets and as explained below.

Sharing your personal information

JFH and its Group Companies will not provide or release your personal information to a third party unless you have opted-in to receive marketing communications from them. We and our Group Companies will provide you with a facility enabling you to unsubscribe or “opt-out” of receiving any further marketing communications each time we or they send such a communication to you.

We may, where it is lawful for us to do so, release information about you when such disclosure is permitted or required by law: for example, to protect the rights, property or safety of JFH, the Site, our users or others; enforce our terms and conditions of use; provide the services you directly request from us through the Site; comply with law, a court order or other legal process; in the course of responding to any claim by a third party that any user is using the functionality or services provided through the Site in connection with an infringing, illegal or improper activity or that data placed on the Site infringes rights of any third party; in response to a request for identification in connection with a claim of copyright or trademark infringement by you.

In addition we may share personal information with our third party service providers who provide services, such as those providing IT hosting and support. Such third parties will only ever use the personal information in order to provide such services and will not use it for their own purposes.

Individuals (especially within the European Economic Area, or “EEA”) should be aware that we and other third party recipients of their personal information, such as our Group Companies or our service providers may not be located within your jurisdiction or within the EEA but instead located in other countries which do not have equivalent protection for personal information to that within your country or within the EEA. Steps will be taken to protect your personal information in that instance consistent with applicable law.

Although we may publish aggregated information about usage patterns which does not identify individuals, we do not disclose information about individuals except as set out in this privacy policy. We do not sell information that identifies you personally.

Linked Sites

The Site may contain links to other websites. We are not responsible for the reliability of the content or privacy practices of such other websites.


While we take reasonable efforts to safeguard your personal information, we cannot guarantee the security of any personal information you disclose online. You accept the inherent security implications of dealing online and will not hold us responsible for any breach of security unless such breach has been caused by our specific negligence.


We do not knowingly collect information from children under the age of 13 and the Site and app are not targeted to children under the age of 13. We encourage parents and guardians to take an active role in their children’s online activities and interests.

Lost or Stolen Information

You must not share your user same or password with anybody and you should keep these secure. Please notify us promptly if your user name or password is lost, stolen or used without permission. Upon notice, we will cancel that user name or password and update our records accordingly. We recommend that different passwords are used for all of your online accounts.

Opt-Out Option

You have the right to decline use of personal information for marketing communications. The records for those individuals who request that their personal information not be used for future marketing mailings will be marked in our records so that their names will be excluded from any contact of that type in the future unless they later request or agree to future contact.

You can “opt-out” by:

  • using the contact details provided for this purpose in our mailing to you;
  • using the “unsubscribe” option at the foot of any electronic communication we send to you; or
  • by emailing us at [email protected]

Access to Your Personal Information

You have the right to request access to certain personal data that we hold about you including any information we have shared to our Group Companies for direct marketing purposes, subject to certain conditions and limited exceptions set out in relevant data privacy laws.

If you wish to do so, please email your request to [email protected]

Depending on your jurisdiction, we have may the right to charge you a small fee to provide this information to you. We will let you know as soon as possible following receipt of your request if we require this, or any other information necessary to confirm your identity, from you.

You must provide us with accurate information. If any of your details change, you must inform us and we will update your personal information in line with our obligations under the relevant laws.

Contact Us

To exercise your opt-out privileges, access your user information, obtain more information about this Privacy Policy or advise us of other matters regarding your experiences with JFH or the Site, please contact us by post of email at:

Joy McClymont, 1610 Spoilbank Lane, Vergemont, Longreach Q, Australia 4730

Email: [email protected]

Changing This Policy

We may update or change this Privacy Policy at any time. We will tell you about any changes by posting an updated policy on our website. Any such modification will be effective immediately upon posting on the Site and your continued use of the Site following such posting constitutes your acceptance of the revised Privacy Policy.



You can visit the Site without telling us who you are or revealing any personal information. If you give us any personal information about yourself or others we promise to treat it with respect as set out in our Privacy Policy set out above.

However, the Site uses "cookies", which send and store data on your web browser. This allows our server(s) to recognize you and better serve you when you visit the Site in the future. Most web browsers can be configured to not accept cookies, or to notify you if a cookie is sent to you.


Cookies - What are they?

Cookies are small text files that get stored on your computer, tablet or phone when you visit a website. They are widely used in order to make websites work more effectively. Some cookies are deleted when you close down your browser (session cookies). Others remain on your device until they expire or you delete them from your cache (persistent cookies or tracking code) and enable us to remember things about you as a returning visitor.


Why do we use cookies?

We use cookies to:

  • Provide a secure online environment where required.
  • Enhance user experience by remembering users’ login details.
  • Track web site performance in order to improve its usability and provide you a better online experience and to improve our services.

Are you happy for us to use cookies?

Some features are designed to give you a better online experience and only work if we use cookies. If you continue to use the Site, you give us your consent to use all of our cookies on our Site

You can change your mind at any time but please note that certain ‘essential’ cookies allow our customers to utilise certain parts of the Site, for example a “shopping basket” function.

We also use cookies for measuring the Site’s performance and to monitor the frequency of visits. Cookies on our Site are also used to remember account details when visiting the Site. You can delete cookies relating to the Site, but we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the Site.

To delete or block cookies by browser settings at any time and for more general information about cookies including the difference between session and persistent cookies, visit


How we use cookies

We use cookies for certain areas of our Site.We also use Google Analytics to collect information about your online activity, such as the web pages you visit, the links you click, and the searches you conduct. We use the information to compile reports and to help us improve the Site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited.

For more information about the information gathered using Google Analytics please visit You can prevent these cookies by selecting the appropriate settings on your browser. If you do this you may not be able to use the full functionality of the Site. You may download and install the Google Analytics Opt-out Browser Add-on available here:







Your consent to our use of Cookies

To comply with applicable law, we may need to ask for your consent to the use of certain cookies when you first access our Site and if we introduce any new cookies. If so, when you first visit the Site, a notice will appear asking you to agree to the cookies that we set on that website.

If you reject cookies as indicated on the Site, we will not set any further cookies on your computer or device, except the “strictly necessary” cookies detailed above including, unavoidably, a cookie to remember that you don't want any cookies set when you visit the Site.

You can usually set your browser to warn you when a cookie is being sent or to remove or reject cookies. Each browser is different, so look at your browser ‘Help’ menu to learn the correct way to modify your cookie settings. If you choose to remove or reject cookies, it will affect many features or services on our Site.

If you agree to cookies from our websites by providing any requested consent as indicated on the Site, we will set cookies on your computer or device. If you wish to delete the cookies we have set on your computer or device, you can do this via your web browser settings.

Even if you have consented to receiving cookies from our Site initially, you can change your mind at any time afterwards by changing your browser settings and/or rejecting cookies which have been stored.

Disclaimer for Off The Track Training If you require any more information or have any questions about our site’s disclaimer, please feel free to contact us by email at [email protected]. Disclaimers for All the information on this website is published in good faith and for general information purpose only. does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (, is strictly at your own risk. will not be liable for any losses and/or damages in connection with the use of our website. From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone ‘bad’. Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their “Terms of Service” before engaging in any business or uploading any information. Consent By using our website, you hereby consent to our disclaimer and agree to its terms. Update Should we update, amend or make any changes to this document, those changes will be prominently posted here.